Septa frustration

SEPTA frustrated many people (see my 2/14 post) -- http://philly.metro.us/metro/local/article/Nowhere_to_go_with_gripes_about_SEPTA/11803.html


It's funny -- yet natural -- that SEPTA doesn't have a branch related to customer service. Why waste time worrying about what customers think if you're the only transportation co in town (i.e., no hay competicion)?

The part about the lack of working ticket machines is absurd, but doesn't burn me up (probably because it affects me less) as much as the ever-escalating and unexplained ticket prices. Perhaps part of the problem is that I spent time riding the state-subsidized Metro in Caracas, Venezuela -- for a cost of about 25 f'n cents per ride!

If someone can explain the reasons Septa charges $5 for a rush-hour, Zone 3, one-way ticket, I would appreciated it.